Refund and Cancellation Policy

Effective date: September 7, 2026

This policy describes the refund, cancellation, and rescheduling terms for Black Diamond AI programs, corporate training engagements, and AI Employee Services.

1. General Approach

Because our programs and services involve significant preparation, personalized instruction, and reserved capacity, refunds are limited and time-bound as described below.

2. Cohort & Program Enrollment (e.g., The AI-Powered CEO Workforce Lab™)

• Full refund if canceled within 3 days of enrollment
• After 3 days, no refunds are provided
• Participants may transfer their enrollment to a future cohort one time, subject to availability

3. Corporate Training Deposits

Corporate training deposits (as described in our engagement and payment terms) are non-refundable. No refunds are provided on deposits under any circumstance other than Black Diamond AI's inability to deliver the agreed engagement.

4. AI Employee Services

Deposits for AI Employee Services (Audit, Blueprint, Build, Pro Implementation, Department Build) are non-refundable. No refunds are provided on deposits under any circumstance.

5. Monthly AI Workforce Management Plans

Monthly management plans may be canceled at any time within the current 30-day billing period. Payments already made are non-refundable, and the plan will not renew once the current billing period ends.

6. Rescheduling

Requests to reschedule a corporate training session or private cohort must be made with reasonable advance notice and are subject to availability.

7. How to Request a Refund or Cancellation

To request a cancellation or cohort transfer, contact: Dr. Iris Wright, Founder and CEO — Black Diamond AI. Newport News, VA. Email: [email protected] | Phone: 757-324-3331

8. Exceptions

Black Diamond AI may make exceptions to this policy at its sole discretion on a case-by-case basis.