Privacy Policy

Effective date: September 7, 2026

Black Diamond AI ("we," "us," "our") respects your privacy. This Privacy Policy explains what personal information we collect through aiceoworkforcelab.com and our related programs and services, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly, including when you complete a form, apply for a program, request a service, or contact us:

• Contact information: name, email address, phone number, city/state
• Business information: company name, job title, industry, website, team size, business stage
• Program and service information: AI experience level, tools used, business challenges, desired program or package, payment preference
• Application information: professional background, AI readiness responses, program selections, and electronic signature
• Payment information, processed by our third-party payment processors — Stripe, PayPal, and QuickBooks — we do not store full payment card numbers ourselves

2. How We Use Information

We use the information we collect to:

• Respond to inquiries and requests for programs, services, or corporate training
• Process applications and enrollments, and administer cohorts and engagements
• Send confirmation emails, program communications, and — where you've consented — marketing communications
• Improve our website, programs, and services
• Comply with legal obligations

3. Third-Party Service Providers

We use third-party platforms to operate our business, including customer relationship management and marketing automation software (such as GoHighLevel), which may process the information you submit through our forms. These providers are authorized to use your information only as necessary to provide services to us.

4. Cookies & Tracking

Our website may use cookies and similar tracking technologies, including analytics tools [Insert: Google Analytics, Meta Pixel, or other tools once finalized], to understand site usage and improve our marketing. You can control cookies through your browser settings.

5. Data Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (CRM, email, payment processing, hosting)
• Professional advisors, where necessary
• Authorities, where required by law

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for up to one year from the date of collection or your last interaction with us, unless a longer retention period is required by law.

8. Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing communications. To exercise these rights, contact us using the information below.

9. Children's Privacy

Our website and programs are intended for business professionals and are not directed to children. We do not knowingly collect personal information from individuals under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" above will reflect the date of the most recent revision.

11. Contact Us

Questions about this Privacy Policy can be directed to: Dr. Iris Wright, Founder and CEO — Black Diamond AI. Newport News, VA. Email: [email protected] | Phone: 757-324-3331